General

Is your store only online or do you have a physical location as well?

  • We are only operating as an online store and do not have any physical location at all.

Do you allow for negotiation of prices through additional methods? Like phone or email?

  • We do not accept negotiation of our coins prices in any form at all. All of our prices and conditions are shown on our website and will be on the page of each item individually. Therefore, we do not accept anything other than what is shown on our website.

Shipping & Delivery

What is your shipping policy?

  • You can find our shipping policy link in the bottom of this page. Simply click on the "Shipping Policy" link that appears on the bottom of this page.

What countries do you ship to?

  • We ship all over the world. Shipping costs will be applied and added at checkout accordingly.

How long will it take to get my order?

  • It depends on where you are and what item you are ordering. For more information and details about the delivery time and shipping policies, please click on the "Shipping Policy" link at the bottom of this page.

Payment

What payment methods do you accept?

  • All accepted payment methods will be shown at the checkout. We accept Shop Pay, PayPal, Credit Cards (Visa, Mastercard, American Express, Discover, Diners Club) Apple Pay, Google Pay and Interac payment.

How can I use my points?

  • You can redeem your Parthava Points at the checkout. The dollar amount of your points will be applied as part of your payment when you decide to redeem it.

What is the currency of your website and how should I pay with other currencies?

  • Our primary currency is Canadian Dollar (CAD) and all prices have been shown in CAD. You can convert to USD, EUR and GBP only to find the approximate price of each item in other currencies. Nevertheless, If you are paying with other currencies, the conversion process will be done by your bank or your credit card company and we receive the price only in CAD.

Account

Do I have to create an account with you if I want to place an order?

  • Yes. According to our Terms of Service, you have to create an account with us in order to place an order. When you create an account, you will be able to view and check your order history, track your order, save your information for fast checkout and most importantly, collect Parthava Points which you can redeem toward your next purchases.

How can I create an account?

  • Simply click on the "Create an account" and follow the process. Once your account is opened and verified, you can place your order and earn Parthava Points. Cheers!

Parthava Point

What is Parthava Point and how can I redeem my points?

  • We are eager to thank you when you buy from us and Parthava Points are a way to appreciate your business. When you create an account, you will become part of our Parthava Point Program. For more detail and information, please click on the Rewards icon in the bottom right of the page. Buy coins, collect points and redeem them toward your future purchases. It is Free and Easy! Cheers!

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